Refund policy

Return & Refund Policy

You may request a return within 30 calendar days after your order is delivered. To start, email enoquetechnology@gmail.com with your order number and the item you wish to return. You do not need to give a reason for a change-of-mind return. If an item arrived damaged, defective, or different from your order, please tell us and include a photo if available so we can resolve it faster. This policy does not limit any rights you have under the consumer laws that apply to your purchase.

After you contact us, we will provide the correct return destination and a prepaid return label or another return method at our expense. Enoque Shop pays return shipping for returns under this policy, including change-of-mind returns. Please do not ship a return to the address on the original parcel or to our business address unless we specifically instruct you to do so. Products can ship from different third-party partners, so the return destination may differ from the shipping origin.

For a change-of-mind return, please keep the item complete and take reasonable care of it. You may inspect it as you would in a store. If you have the original packaging, please include it, but missing packaging alone does not remove any statutory right to a remedy. For damaged, defective, incorrect, or unsafe goods, contact us even if the 30-day voluntary return window has passed; we will assess your legal rights and arrange an appropriate refund, repair, or replacement at our expense where required.

If you wish to cancel before dispatch, contact us as soon as possible. If we cannot dispatch within five business days after payment, we will contact you and offer cancellation with a full refund. If an order is lost or has not arrived within the published delivery estimate, contact us so we can investigate and explain the available remedy.

We issue refunds to the original payment method. We do not charge restocking fees. After a return, we process the refund promptly and, where applicable, no later than 14 days after receiving the returned item or acceptable evidence that it has been sent back, subject to the consumer law that applies. Your bank or card issuer may take additional time to post the credit. If you have not received a refund when expected, email enoquetechnology@gmail.com with your order number. Standard outbound shipping is free; any legally required refund of an outbound delivery charge will be provided.

Last updated: 9 October 2026.